All items are quality controlled and checked for faults before they are shipped to customers. However, if you receive an item that is not in perfect condition that is caused by manufacturing faulty, please contact within 7 days and we will offer new replacement with complimentary shipping or full credit amount for your next online purchase as we do not have a cash refund policy.

Please note that all sale items and jewelry cannot be exchanged or returned. For items that become damaged as a result of normal wear and tear are not considered to be faulty.

If you wish to exchange purchased items into a different size and color, your request must be pre-approved by Sretsis Customer Care, and that you are responsible for all shipping, taxes and duties, and any additional charges that may incur. Your items must be returned new, unused and with all garment tags still attached in original packaging. Kindly note that all exchanges are subject to stock availability.

SRETSIS.COM reserves the right to refuse a return or exchange on any merchandise that does not meet our policy and requirements and that it shall be sent back to you.

Please contact our Customer Care team by emailing if you have any further inquiries.